Refund Policy

We offer full refunds within 7 days of purchase with no questions asked for the following services and licenses:

• Engram Sync

No refunds for Catalyst

Catalyst licenses are not refundable.

While they give you a number of benefits, they’re intended to support the Engram development and aren’t sold as products.

Sorry for the inconvenience.

If you have any trouble with a transaction, or you need a refund past 7 days after purchase due to exceptional circumstances, contact Engram support.

Request a refund:

• Log into your Engram account.
• Under Billing → Invoices and refunds, select View.
• Next to the payments you want a refund for, if you’re qualified for a refund, you’ll see a link to Get refund. Click on the click.
• Your service will be removed and any auto-renewals will be cancelled as well. If you confirm to proceed, click Request refund.

Frequently Asked Questions

What happens if I refund my service?

Refunding an Engram Sync license results in the deletion of all synced collection data and any published decks, which cannot be retrieved even if you subscribe again. However, your local data on your devices will remain unaffected.